| LII.org (Home) | About LII IPL.org Suggest a Site Subscribe to New This Week Contact |
|
|
 |
|||
|
|||
|
|||
|
|
|||
Consumer Education
 Websites presented in alphabetical order ABTolls 
 This site is "...dedicated to providing consumers and businesses accurate and helpful information to foster intelligent decisions in their quests for telecommunications nirvana." Charts compare long distance, calling card, and toll free rates. A glossary identifies and explains telecommunications terms and acronyms. There is discussion about 10-10 and wireless services, reading a telephone bill, understanding common monthly fees and charges, avoiding scams, and stopping telemarketing calls and mail. Links offer up-to-date Telecom Industry News . http://abtolls.com/ Topics: Consumer Research & Advocacy, Finance, Technology Last updated Nov 14, 2002 After a Disaster: Repairing Your Home
This site offers brief "tips for consumers who may be facing major repairs after a disaster hits home" for avoiding "crooked contractors" and "recognizing a home repair rip-off." Available in Spanish. From the Federal Trade Commission (FTC). http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt030.shtm Topics: Consumer Research & Advocacy, Finance, Home & Housing, Home & Housing, Hurricane Katrina, Industries Last updated Aug 12, 2008 Alpha Consumer
This blog focuses on "how to save money, avoid scams, manage debt, and be a savvy shopper." Topics include credit card "balance chasers," donating to charity, mortgage points, how to buy an Internet domain name, the recession and weekly spending, how to calculate student loan debt, going green and saving cash, and more. Includes audio and video. Archive goes back to July 2007. From U.S. News & World Report. http://www.usnews.com/blogs/alpha-consumer/index.html Topics: Consumer Research & Advocacy, Finance Last updated May 12, 2009 Alt Guide: Yard Sales
This article provides tips for planning a garage/yard sale, touching on advertising, location, timing, organization and display, pricing, what to throw away instead of selling, having change on hand and bags available for customers, and deciding what to do with items that don't sell. From SuperNaturale, "an independent site dedicated to the Do It Yourself culture in all its glorious forms." http://www.supernaturale.com/articles.html?id=110 Topics: Consumer Research & Advocacy, Home & Housing Last updated Nov 25, 2008 American Bankruptcy Institute (ABI)
"Dedicated to research and education on matters related to insolvency. ABI was founded ... to provide Congress and the public with unbiased analysis of bankruptcy issues." Features news, programs, events, publications, legislation, briefings, reports, and tutorials. The Consumer Education Center includes a FAQ, guidance in finding a bankruptcy attorney, and related links. http://www.abiworld.org//AM/Template.cfm?Section=Home Topics: Business & Consumer Law, Consumer Research & Advocacy, Money, Statistics Last updated Apr 5, 2007 American College of Sports Medicine: Brochures
Series of brochures on selection and effective use of home exercise equipment, such as free weights (dumbbells and barbells), treadmills, elliptical trainers, stationary bicycles, and rowing machines. Includes questions to ask before a purchase and tips for safe use of the equipment. Other brochures cover selection of a health and fitness facility, sports medicine and exercise science careers, and other exercise topics. http://www.acsm.org/health+fitness/brochures.htm Topics: Consumer Research & Advocacy, Medical Treatments & Devices Last updated Mar 7, 2006 Amputee Coalition of America (ACA)
This group "is a national, non-profit amputee consumer educational organization representing people who have experienced amputation or are born with limb differences." The site features a searchable "comprehensive limb loss catalog [that] includes materials (full text and abstracts) in several formats," a FAQ, links to related sites, and information about support groups. Also includes materials aimed at children. Searchable. Some material available in Spanish. http://www.amputee-coalition.org/ Topics: Consumer Research & Advocacy, Diseases & Conditions, Medical Treatments & Devices Last updated Jun 16, 2004 BBB: Better Business Bureau
Updated several times a month, their alerts section warns about fraudulent business scams. In addition, there is a national database of business reports that include complaints on companies, a searchable directory of BBBs in the U.S. and Canada (with links when available), the BBB Code of Advertising, the Standards for Charitable Solicitations, a link to their charities database, and full text of many booklets. http://www.bbb.org/ Topics: College and University Education, Consumer Research & Advocacy, Finance Last updated Nov 14, 2002 Before You Enter a Check Cashing Store
Brief advice suggesting that consumers not "rely on check cashing stores to cash their payroll, government, or personal checks. These corner stores charge customers very high fees." Instead, consumers "can avoid paying high fees by opening or using a basic checking or savings account at a bank, savings and loan, or credit union." Also provides tips on what to ask about fees and obtaining a receipt when using a check cashing store. From AARP. http://www.aarp.org/money/credit_debt/a2002-10-04-CreditDebtFringeBanks.html Topics: Consumer Research & Advocacy, Money Last updated Feb 25, 2008 Better Business Bureau (BBB): Work-at-Home Schemes
This site provides descriptions of common work-at-home scams and typical advertisements for these scams. Types of scams include assembly work at home, chain letters, envelope stuffing, multi-level marketing, online business, and processing medical insurance claims. Includes tips for avoiding fraud, signs of work-at-home scammers, and tips about what to do if you become a victim of a work-at-home scheme. From the Better Business Bureau (BBB). http://www.bbb.org/Alerts/article.asp?ID=436 Topics: Business & Consumer Law, Consumer Research & Advocacy Last updated Nov 15, 2006 Buying Cashmere? Avoid Pulled Wool
This brief article alerts consumers to issues surrounding the labeling of cashmere ("ultra-fine wool, from the undercoat of the Cashmere ... goat") items. Also discusses the term "pashmina." "Some manufacturers use the term to describe an ultrafine cashmere fiber; others use it to describe a blend of cashmere and silk. An Indian word for cashmere, pashmina is not a legally recognized labeling term." Opens directly into a PDF file. From the Federal Trade Commission (FTC). http://www.ftc.gov/opa/2000/12/cashmere.pdf Topics: Consumer Research & Advocacy Last updated Aug 24, 2006 Buying for Equality
A buyer's guide that rates companies according to their "treatment of GLBT employees, consumers and investors." Guide available in both screen-friendly and print-friendly versions. Includes explanations for the scores. From the Human Rights Campaign Foundation. http://www.hrc.org/Template.cfm?Section=Resources1&Template=/ContentManagement/ContentDisplay.cfm&ContentID=30089 Topics: Consumer Research & Advocacy, Gay, Lesbian, Bisexual, & Transgendered People, Jobs & Work Last updated Dec 14, 2005 Buying Medicines and Medical Products Online
The U.S. Food and Drug Administration (FDA) created this page because online pharmacies have become a part of the marketplace. The page offers information to help consumers determine whether a site that sells drugs and other medical products is legitimate. It also tells consumers how to spot health fraud and explains the problems associated with using foreign sites. News releases provide the latest information about the FDA's efforts to protect consumers using these sites. http://www.fda.gov/oc/buyonline/ Topics: Consumer Research & Advocacy, Drugs, Finance, Internet Last updated May 15, 2008 CarCare.org: Be Car Care Aware
"'Be Car Care Aware' is a consumer education campaign about the benefits of regular vehicle care, maintenance and repair." The site features tips for preparing cars for summer and winter use and for road trips, articles about various aspects of car care (such as mechanical and appearance), part and store finders, a service schedule, information about National Car Care Month each April, and more. Some material available in Spanish. Searchable. From the Car Care Council. http://www.carcare.org/ Topics: Automobiles, Consumer Research & Advocacy Last updated Sep 3, 2008 The Changing Face of Skin Care
2004 series on the rise in popularity of the "'cosmeceutical' -- a product marketed as a cosmetic that purportedly has biologically active ingredients that affect the user." Includes a slide show of some products, such as wrinkle creams marketed as alternatives to Botox injections, alpha hydroxy acid, hyaluronic acid, prescription vitamin A creams and gels, and vitamin C sunscreens. From BusinessWeek magazine. http://www.businessweek.com/bwdaily/dnflash/nov2004/nf20041130_0962_db035.htm Topics: Consumer Research & Advocacy, Fashion, Health & Medical Disciplines Last updated Oct 5, 2005 The Clark Howard Show
Website for the advice service and radio program. Find advice on such topics as travel, cars, student loans, landlords, telephone service, and more. Includes examples of how to write a letter of complaint. Clark Howard, "America's consumer champion," is a regular on CNN's DayBreak, and is based in Atlanta. http://clarkhoward.com/ Topics: Consumer Research & Advocacy, Finance Last updated Oct 29, 2007 Co-op America: Boycotts
Collection of resources on economic boycotts, "powerful tools for raising awareness about the impact of corporate practices on workers, communities, and the Earth." Features a boycott organizers guide, a guide to researching corporations, and links to green business and responsible shopping guides. From Co-op America, a nonprofit focusing on economic strategies for solving social and environmental problems. http://www.coopamerica.org/programs/boycotts/ Topics: Consumer Research & Advocacy Last updated Feb 27, 2008 Consumer Action (CA)
The website for this nonprofit consumer education and advocacy organization provides publications in several languages on topics such as credit cards, frauds and scams, housing, insurance, money management and investments, and privacy rights. Features consumer rights FAQs and links to consumer resources. Also contains training publications for community-based organization (CBO) staff. http://www.consumer-action.org/ Topics: Consumer Research & Advocacy, Corruption & Fraud, Finance Last updated Jul 3, 2005 Consumer Protection
From the Bureau of Consumer Protection of the Federal Trade Commission, (FTC), this site is designed to protect consumers from unfair practices. To this end, it provides many helpful guides, tips, alerts, and warnings on a variety of issues, ranging from advertising to tobacco. It is possible to search this site for your particular topic. Some articles are in Spanish. All articles include an address to write to for more help and information. http://www.ftc.gov/ftc/consumer.htm Topics: Consumer Research & Advocacy, Drugs & Medications by Type, Finance Last updated Aug 26, 2002 Consumer Reports Best Buy Drugs
Collection of reports that evaluate prescription medicines used for common conditions such as high cholesterol, arthritis, and heartburn. The reports look at efficacy, safety, and price to recommend the best medicines. Reports also provide a general overview of the drugs and cost comparisons of the generic and brand-name drugs. From Consumer Reports with research input from Oregon Health and Science University. http://www.crbestbuydrugs.org Topics: Consumer Research & Advocacy, Diseases & Conditions, Drugs, Finance, Health, Senior Health Last updated Dec 15, 2004 Consumer Reports Online
The free content on this subscription-based site includes safety alerts, product recalls, a manufacturer locator, and feature articles in topics such as Cars & Trucks, Appliances, Electronics, House & Home, Home Office, Money, Health & Food, Personal, and Leisure. Also find links to consumer agencies, and a gallery of product-testing photos going back decades. From the not-for-profit Consumers Union. http://www.consumerreports.org/ Topics: Consumer Research & Advocacy, Finance, Food & Cooking, Magazines, Photograph Collections Last updated May 23, 2006 Consumer Reports WebWatch
The purpose of this site is to "investigate, inform, and improve the quality of information published on the World Wide Web." Areas include travel, health, books, pet supplies, banking, electronics, gardening, and much more. A grant-funded project of Consumers Union, publisher of Consumer Reports. http://www.consumerwebwatch.org/ Topics: Consumer Research & Advocacy, Finance, Internet, Web Design and Management Last updated Dec 12, 2006 Consumer Reports: Blogs
Blogs from this Consumer Reports website cover cars, electronics, home and garden, safety, money and shopping, health, and babies and kids. Includes an option to subscribe to all or specific blogs. From the publishers of Consumer Reports magazine. http://www.consumerreports.org/cro/our-blogs/ Topics: Blogs & Podcasts by Subject, Consumer Research & Advocacy Last updated Jul 29, 2008 Consumer Reports: Gas Grills
This 2008 report on gas grills features an overview of findings (including a safety warning about one specific grill), buying advice, grill features, common grilling mistakes, tips for caring for your grill, recipes, and an overview of basic grill types. The recipes section has tips on determining how hot your grill is and tips for cooking steak. Note: Full recommendations and ratings only available with a paid subscription. From Consumer Reports. http://www.consumerreports.org/cro/home-garden/lawn-garden/outdoor-living/gas-grills/grills/gas-grills/overview/gas-grills-ov.htm Topics: Consumer Research & Advocacy, Recipes & Food Preparation Last updated Jun 4, 2008 Consumer World
The most comprehensive directory of consumer products and information on the Web. Not annotated. Over 2000 resources: check an airfare, find an ATM machine, file a consumer complaint with a state agency, read hundreds of consumer booklets, find a low rate credit card or mortgage, look up the wholesale price of a car, locate a Better Business Bureau, find a toll-free number, contact a company's customer service department, comparison shop for bargains, check stock quotes or CD rates, or read a movie review. Created by Edgar Dworsky, noted consumer advocate. http://www.consumerworld.org/ Topics: Consumer Research & Advocacy, Finance Last updated Jun 15, 2003 ConsumerGuide
Provides ratings, reviews, and pricing for new and used motor vehicles, electronics, appliances, computer hardware and software, office equipment, housewares, and more. From HowStuffWorks. http://www.howstuffworks.com/consumer-guide.htm Topics: Consumer Research & Advocacy, Finance, Magazines Last updated Apr 4, 2007 Consumers - California Attorney General
The Consumer Information section covers dozens of topics, from bad checks to lemon law to work-at-home schemes. Also, all about filing consumer complaints, including an online form. http://caag.state.ca.us/consumers/ Topics: California: Business, California: Law, Consumer Research & Advocacy, Finance Last updated May 29, 2005 Consumers Union
This site "provides informative and educational materials developed by Consumers Union's advocacy offices on a variety of consumer issues, including health care, financial services, food safety, product safety, and more." It also offers tips, current press releases, and materials in Spanish. Searchable. Companion site to their Consumer Reports Online . http://www.consumersunion.org/ Topics: Consumer Research & Advocacy, Finance, Nutrition & Food Safety Last updated Jul 19, 2002 Court Reporters Board of California
The organization exists to provide "users of the judicial system access, consumer education, and consumer protection through quality assurance in the qualifications, performance, and ethical behavior of court reporters." The site features a database for license verification, schools in California, and examination schedules and statistics. http://www.courtreportersboard.ca.gov/ Topics: California: Business, California: Jobs and Work, California: Law, Consumer Research & Advocacy, Jobs & Work, Judicial Process Last updated Aug 22, 2004 Cyber Security Tips
This collection of publications offers tips for non-technical computer users on online security topics such as password protection, anti-virus software, firewalls, identity theft, online trading, instant messaging and chat rooms, social network websites, "cyberbullies," wireless networks, and Voice over Internet Protocol (VoIP). From the United States Computer Emergency Readiness Team (US-CERT), U.S. Department of Homeland Security. http://www.us-cert.gov/cas/tips/ Topics: Consumer Research & Advocacy, Internet Last updated Jun 20, 2006 The Dollar Stretcher: Your Weekly Resource for Simple Living
A searchable, browsable site, offering a free weekly newsletter dedicated to "living better... for less." Includes an extensive archive back to 1996 of tips and suggestions supporting the frugal, cost-conscious lifestyle. Many tips are reader-contributed, but all are reviewed by site staff. http://www.stretcher.com/ Topics: Consumer Research & Advocacy, Finance, Home & Housing, Home & Housing Last updated Jan 11, 2006 Facts for Consumers: Electronic Check Conversion
This fact sheet explains electronic check conversion, "which converts information from your paper check into an electronic payment from your bank account." It addresses questions such as how to find out if a business uses electronic check conversion, how payment will be shown on your bank statement, avoiding bounced checks, checking for errors and unauthorized transactions, and related topics. From the Federal Trade Commission (FTC). http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre31.shtm Topics: Consumer Research & Advocacy, Finance Last updated Jun 6, 2007 Facts for Consumers: If You've Got the Look, Look Out! Avoiding Modeling Scams
This consumer alert provides tips for avoiding scams involving modeling and talent agencies. Discusses typical sales pitch lines, professional photos ("head shots" and "composite cards"), questions to ask to avoid rip-offs, the infant and toddler modeling and acting market, and related topics. From the Federal Trade Commission (FTC). http://www.ftc.gov/bcp/edu/pubs/consumer/products/pro23.shtm Topics: Consumer Research & Advocacy, Fashion Last updated Jul 20, 2008 Federal Reserve Board: Consumer Information
Compilation of documents from the U.S. Federal Reserve Board and links to related information on topics of interest to consumers. Topics include bank accounts and services, consumer credit, identity theft, leasing, mortgages (including adjustable rate mortgages), and personal finance. Most information also available in Spanish. http://www.federalreserve.gov/consumerinfo/default.htm Topics: Consumer Research & Advocacy, Finance, Money Last updated Dec 15, 2008 Federal Trade Commission: Work-at-Home Schemes
Fact sheet for consumers about possible deceptions in advertisements for opportunities to work from home. Discusses classic work-at-home schemes, such as medical billing, stuffing envelopes, and assembly or craft work. Includes questions to ask a work-at-home promoter and where to complain if you believe a program may not be legitimate. From the Federal Trade Commission (FTC). http://www.ftc.gov/bcp/edu/pubs/consumer/invest/inv14.shtm Topics: Business & Consumer Law, Consumer Research & Advocacy Last updated Feb 3, 2008 FEMP [Federal Energy Management Program] Designated Product: Gas Water Heaters
Consumer information about gas water heaters, covering efficiency recommendations, cost effectiveness, technology options (such as demand-type and solar assisted water heaters), and other tips for buying and using water heaters. Includes a cost calculator. From the U.S. Department of Energy, Office of Energy Efficiency and Renewable Energy. http://www1.eere.energy.gov/femp/procurement/eep_gas_waterheaters.html Topics: Consumer Research & Advocacy, Energy, Home & Housing Last updated Mar 25, 2007 Find-It! Consumer
This site contains two searchable sources of consumer information: USConsumerInfo (covers sites created by the Federal government and national nonprofit groups) and WAConsumer (covers sites maintained by Washington state government agencies and local nonprofit groups). Between them, they have information from 100 consumer protection and public safety websites. Search by keywords or browse selected topics of interest and top searches of the week. From the collaborative effort of Washington state organization sponsors and the Washington State Library. http://finditconsumer.wa.gov/ Topics: Consumer Research & Advocacy, Finance, Washington State: Business, Washington State: Librarianship Last updated Jul 10, 2006 FirstGov for Consumers
A directory of federal government websites providing consumer information. Topics include food, product safety, health, home, money, transportation, children, and technology. Also includes "Consumer Sentinel," an "investigative cybertool and complaint database." Searchable and browsable. http://www.consumer.gov/ Topics: Consumer Research & Advocacy Last updated Feb 15, 2005 FirstGov for Consumers: Health
This large collection of links to federal health resources includes information on aging, choosing quality health care and health insurance, diseases, drugs, health risks, prevention, medical procedures, nutrition, product recalls, referral services, smoking and tobacco, travel health, women's health, and more. From the Federal Trade Commission (FTC). http://www.consumer.gov/health.htm Topics: Consumer Research & Advocacy, Drugs, Drugs & Medications by Type, Federal (U.S.) Government, Finance, Health, Senior Health Last updated May 19, 2005 Fraud Alert! Bogus "Bonus" Checks
Background about scams that involve receipt of bonus checks in incorrect amounts or fake cashiers checks. Includes descriptions of the scams, and suggestions of how to protect yourself from them. For example, with cashier's checks the site advises insisting a check is drawn on a local bank, calling an out-of-town bank, and waiting to release merchandise until a check has cleared. From the Federal Deposit Insurance Corporation (FDIC). http://www.fdic.gov/consumers/consumer/news/cnsum02/fraud.html Topics: Consumer Research & Advocacy, Corruption & Fraud Last updated Sep 5, 2007 GetHuman
This website features a list of customer service telephone numbers and tips for how to bypass a phone tree and speak to a person. The company lists also include a letter grade and are browsable by category, such as automotive, credit, finance, insurance, products, and travel. The site includes a description of how grades are assigned, a blog, and discussion forums. From a consumer advocate and other volunteers. http://gethuman.com Topics: Consumer Research & Advocacy Last updated Jan 27, 2009 Good Stuff? A Behind-the-Scenes Guide to the Things We Buy
A guide to the environmental and social aspects of common consumer products. Discusses dozens of products, including beverage containers, CDs and DVDs, cell phones, chocolate, cleaning products, gold jewelry, paint and varnishes, and soap. Includes a brief glossary and "A Consumption Manifesto." From the WorldWatch Institute, "a leading source of information on the interactions among key environmental, social, and economic trends." http://www.worldwatch.org/pubs/goodstuff/ Topics: Consumer Research & Advocacy Last updated Jun 7, 2006 GoodGuide
This site, in beta as of November 2008, is a "source of information on the health, environmental, and social impacts of the products in your home." It provides information about ingredients and the manufacturer's social, political, and environmental policies as well as general information about how products are made and corporate policies. Search or browse thousands of products in areas such as baby care, toys, hair care, household cleaners, and perfumes. http://goodguide.com Topics: Consumer Research & Advocacy Last updated Dec 11, 2008 Green Guide
"Dubbed the 'green living source for today's conscious consumer,' the Green Guide makes living in an environmentally-aware way easy, understandable, and practical." The site features product reviews (for items such as shoes, appliances, bedding, cosmetics, household cleaning supplies, personal care items, and pest control techniques), lists of ingredients to avoid, articles (such as on what happens to donated clothes), videos, blogs, and more. Also includes information about the associated print publication. From National Geographic. http://www.thegreenguide.com/ Topics: Consumer Research & Advocacy, Environment Last updated Jan 14, 2008 Guide to Gardening by Mail, Mail Order Gardening, and Catalogs
The site lists and ranks nearly 6,000 vendors that sell gardening products by mail and on the Web. Site is browsable, or searchable by company name or ZIP code. Ratings and comments are provided by users; directory does not receive payment for listings. Registration (free) required to enter feedback on vendors. http://davesgarden.com/products/gwd/ Topics: Consumer Research & Advocacy, Finance Last updated Aug 16, 2007 HealthScope
A tool to help select the "best quality health plans, hospitals, and medical groups," and to provide information for finding doctors, medical groups, and hospitals that contract with various health plans. Includes Health Plan Report Cards for hospitals and health maintenance organizations in California; and data for patient survival rates after organ transplants, C-section rates, heart attack survival rates, customer satisfaction, and more. http://www.healthscope.org/ Topics: California: Business, California: Health, California: Society & Social Issues, Consumer Research & Advocacy, Drugs, Finance, Health, Medical Treatments & Devices Last updated Feb 29, 2004 Hide and Go Seek: Finding the Disclosures in "Free" Internet Service Offers
This 2001 consumer alert explains "that some 'free' [Internet service] offers may end up being high cost, long-term items ... because important restrictions and conditions on these offers are not always disclosed clearly or conspicuously." It provides a list of questions to ask before accepting any "free" offers. From the Federal Trade Commission (FTC). http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt093.shtm Topics: Consumer Research & Advocacy, Internet Last updated Jun 28, 2009 How Does Suncreen Work?
This page describes how "sunscreen works by combining organic and inorganic active ingredients. Inorganic ingredients like zinc oxide or titanium oxide reflect or scatter ultraviolet (UV) radiation. Organic ingredients like octyl methoxycinnamate (OMC) or oxybenzone absorb UV radiation, dissipating it as heat." Includes links to related sites and a short bibliography. From the Library of Congress Everyday Mysteries website. http://www.loc.gov/rr/scitech/mysteries/sunscreen.html Topics: Consumer Research & Advocacy, Science Last updated Jun 26, 2006 Investor Information
Investors can use this site from the U.S. Securities and Exchange Commission to get help in making wise investment decisions, protect investment dollars from securities fraud and abuse, and report concerns and problems. Includes mutual fund calculators, a complaint center, investor alerts, materials for teachers and students, complaint statistics, and related links. Some material in Spanish. Searchable and browsable. http://www.sec.gov/investor.shtml Topics: Consumer Research & Advocacy, Finance, Investing Last updated May 11, 2005 The Keys to Hiring a Reputable Locksmith
This consumer alert provides tips for finding a locksmith, particularly in emergency situations when you are locked out of your car or home. Some of the tips include verifying that a locksmith is local, asking for the legal name of a business, getting an estimate, asking for identification, and getting an itemized invoice. From the Federal Trade Commission (FTC). http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt032.shtm Topics: Consumer Research & Advocacy Last updated Aug 5, 2008 Latest Sweepstakes Scams Feature Con Artists Impersonating Government Officials
This consumer alert describes ways to avoid scams in which "some con artists use the lure of a sweepstakes to convince consumers to send in money to claim a 'prize they've supposedly won. They tell consumers that the only thing that separates them from their 'winnings' is a fee to cover the taxes or service charges. But as all too many consumers know, the winnings as described never materialize." From the Federal Trade Commission (FTC). http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt167.shtm Topics: Consumer Research & Advocacy Last updated Jul 28, 2008 MedlinePlus: Evaluating Internet Health Information: A Tutorial From the National Library of Medicine
"This tutorial teaches you how to evaluate the health information that you find on the Web. It is about 16 minutes long." It walks consumers through the process of determining who is behind a website (such as a physician or a drug company), separating noncommercial and commercial content (such as advertising), checking to make sure the site is current, and more. From the National Library of Medicine (NLM) and the National Institutes of Health (NIH). http://www.nlm.nih.gov/medlineplus/webeval/webeval.html Topics: Consumer Research & Advocacy, Health, Internet Guides & Search Tools Last updated Mar 28, 2006 MLA's Deciphering Medspeak Brochures
This resource helps you decipher the specialized language of health professionals, known as "medspeak." Includes common medical terms and prefixes and suffixes. Also provides a medical shorthand guide, and a list of recommended websites. From the Medical Library Association. http://www.mlanet.org/resources/medspeak/ Topics: Consumer Research & Advocacy, Dictionaries Last updated Dec 5, 2006 Muslim Consumer Group
This nonprofit organization was founded "as an educational organization for Muslims about Halal food products in supermarkets, [and] to provide the service for Halal certification of food products." The site lists which foods and ingredients are Halal (approved), Harem (forbidden), or Mushbooh (suspect) under Islamic dietary laws and describes general criteria for making this determination. The New Food Products list is updated weekly. http://www.muslimconsumergroup.com/General.do?menu=Home&eventAction=init Topics: Consumer Research & Advocacy, Finance, Recipes & Food Preparation, Recipes by Region Last updated Jun 30, 2009 MyPyramid.gov
This official government Web site provides information about the food guide pyramid released in 2005 by the U.S. Department of Agriculture (USDA). Includes detailed information for every food group represented in the new "sideways" pyramid (which is an update on the 1992 food pyramid); a personalized food guide based on your age, sex, and activity level; and related tips and resources for consumers, educators, and professionals. Searchable. http://mypyramid.gov Topics: Agriculture, Consumer Research & Advocacy, Nutrition & Food Safety, Senior Health Last updated May 5, 2005 National Consumer Law Center (NCLC)
This organization provides information on the legal problems commonly faced by low income consumers, including surviving debt, credit, mortgages, foreclosure, utility payments, scams, and more. http://www.consumerlaw.org/ Topics: Business & Consumer Law, Consumer Research & Advocacy, Finance Last updated Nov 18, 2002 The Office of the Patient Advocate (California)
Includes ratings (a "report card"), consumer education, and patients' rights for California HMOs (Health Maintenance Organizations). From the Office of the Patient Advocate, State of California. http://www.opa.ca.gov/ Topics: California: Business, California: Health, California: Society & Social Issues, Consumer Research & Advocacy, Drugs, Finance, Health Last updated Apr 18, 2002 Privacy Rights Clearinghouse (PRC)
Information on a variety of privacy rights, including credit reports, telephone issues (caller ID, wireless, employee monitoring), employment checks, credit cards, stalking, junk mail, telemarketing, medical information, government records, and identity theft. Some information also available in Spanish. The PRC, an independent program of the Utility Consumers' Action Network (UCAN), is a consumer information and advocacy group. http://www.privacyrights.org/ Topics: Constitutional Law & Civil Liberties, Consumer Research & Advocacy, Corruption & Fraud, Finance Last updated Jun 16, 2005 Protecting Yourself From Overdraft and Bounced-Check Fees
This fact sheet discusses ways to avoid fees resulting from overdrawing your bank account. Topics include situations where an account may be overdrawn (checks, withdrawals, debit card purchase, and automatic bill payment), managing your bank account, courtesy overdraft protection (or bounce coverage) plans, and other ways to cover overdrafts. In English and Spanish. From the Federal Reserve Board. http://www.federalreserve.gov/pubs/bounce/ Topics: Consumer Research & Advocacy, Finance Last updated Jun 6, 2006 Public Citizen
Founded by consumer advocate Ralph Nader, this "national, nonprofit consumer advocacy organization [was] founded ... to represent consumer interests in Congress, the executive branch and the courts." The site highlights previous accomplishments (such as forcing Red Dye #2 off the market) as well as current issues and campaigns. Features news and reports about consumer issues such as auto safety, campaign finance, drug safety, healthcare, food safety, and more. Searchable. http://www.citizen.org/ Topics: Consumer Research & Advocacy, Finance, Nutrition & Food Safety Last updated May 13, 2004 The Red Tape Chronicles
This blog started in November 2006 "is MSNBC.com's effort to unmask government bureaucracy, corporate sneakiness and outright scam artists." It addresses topics such as suing telemarketers, online dating, and credit and debit card fees. From a reporter who covers Internet scams and consumer fraud. http://redtape.msnbc.com Topics: Consumer Research & Advocacy Last updated Feb 28, 2007 RugMark Foundation: Purchase a Rug
Consumer education materials for choosing rugs that are made without illegal child labor. Features a rug buying guide with expert interviews, features to look for in a rug, sample locations of RugMark rugs (including museums and hotels), and a FAQ. Also includes a retailer look-up feature, a tool to verify your RugMark rug, and details about the RugMark Foundation, an organization dedicated to "ending child labor in the handmade carpet industry in South Asia." http://www.rugmark.org/purchase.php Topics: Consumer Research & Advocacy, Home & Housing, Labor Last updated Oct 2, 2006 Safercar.gov: Tires
Consumer safety information related to automobile tires, covering topics such as understanding and checking tire pressure, tire maintenance (such as rotation and repair), tire ratings (treadwear, traction, and temperature), tire labeling for passenger vehicles and light trucks, and tire defects. From the National Highway Traffic Safety Association (NHTSA) of the U.S. Department of Transportation. http://www.safercar.gov/portal/site/safercar/menuitem.13dd5c887c7e1358fefe0a2f35a67789/?vgnextoid=0e0aaa8c16e35110VgnVCM1000002fd17898RCRD Topics: Automobiles, Consumer Research & Advocacy Last updated Mar 27, 2008 Skin Deep: Cosmetic Safety Database
Provides a report on personal care product safety and accompanying searchable database that "pairs ingredients in nearly 25,000 products against 50 definitive toxicity and regulatory databases, making it the largest integrated data resource of its kind. " Product guide searchable by brand name; browsable by product type. From the Environmental Working Group (EWG). http://www.cosmeticsdatabase.com/ Topics: Business, Consumer Research & Advocacy, Fashion, Finance Last updated Jul 11, 2007 Teen Consumer Scrapbook
Designed and researched by students at Ellensburg High School in Ellensburg, Washington state, this site provides consumer information for teenagers. The site consists of articles on topics such as buying a used car, password protection, modeling agencies, cosmetics, tattoos and piercing, cell phone plans, and credit cards. Includes teacher resources. Sponsored by the Washington State Attorney General's Office. http://www.atg.wa.gov/teenconsumer/ Topics: Consumer Research & Advocacy, Finance, K-12 Education, Washington State: Business, Washington State: Families Last updated Jul 29, 2004 Textile, Wool, Fur and Apparel Matters
Collection of laws and government documents related to textiles, wool, fur, and apparel, focusing mostly on care labeling and identification of these products. Also includes links to related consumer information, such as on fabric care and analyzing product labels, and a clothing care symbol guide. From the Federal Trade Commission (FTC). http://www.ftc.gov/os/statutes/textilejump.shtm Topics: Consumer Research & Advocacy, Industries Last updated Jun 6, 2007 Time and Time Again: Buying and Selling Timeshares and Vacation Plans
Consumer fact sheet about vacation home ownership options, which include timeshares and vacation interval plans. Discusses the basics of vacation home ownership, terminology (such as fractional ownership and lockouts), how to evaluate a plan, how exchange systems works, what to do before selling a timeshare, and related topics. From the Federal Trade Commission (FTC). http://www.ftc.gov/bcp/edu/pubs/consumer/homes/rea15.shtm Topics: Consumer Research & Advocacy, Housing Last updated Oct 25, 2007 Top 5 Garage Sale Strategies
This article details five suggestions for holding a successful yard/garage sale, covering pricing, multifamily yard sales, timing, advertising, and organization. Includes a few links to related websites about garage sales and organizing tips. From SmartMoney, "a joint venture between Dow Jones & Company, Inc. and Hearst SM Partnership." http://www.smartmoney.com/spending/deals/Top-5-Garage-Sale-Strategies-0/ Topics: Consumer Research & Advocacy, Home & Housing Last updated Nov 25, 2008 Toy Safety Publications
Publications from the U.S. Consumer Product Safety Commission, covering topics such as toy shopping safety tips, selecting suitable toys for children ages birth through five and six through twelve, and the dangers of stings and straps, electric toys, toy guns, and crib toys. Also includes a link to toy recalls. http://www.cpsc.gov/cpscpub/pubs/toy_sfy.html Topics: Consumer Research & Advocacy, Electrical Energy, Finance Last updated Nov 25, 2003 Trouble in Toyland
This annual survey of toy safety "provides safety guidelines for parents when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards." Discusses choking and strangulation hazards, toys that could cause hearing loss, and toys that could expose children to hazardous chemicals. Includes photos illustrating potentially hazardous toys and information about online toy retailers. From the National Association of State PIRGs. http://toysafety.net/toysafety.asp?id2=20594 Topics: Consumer Research & Advocacy, Hobbies Last updated Dec 12, 2005 TRUSTe: Building a Web You Can Believe In
This is another good, concise site about Internet safety and privacy. Web Users has consumer information including tips on using bulletin boards and chat rooms; credit cards and reporting; identity theft, passwords, and cookies; and more. Web Publishers has a model privacy statement, a newsletter with political and legal updates, and information on the "trustmark" which shows that a site conforms to TRUSTe's standards. http://www.truste.org/ Topics: Constitutional Law & Civil Liberties, Consumer Research & Advocacy, Crime, Finance, Internet, Web Design and Management Last updated Nov 18, 2002 Water Heating
Fact sheet on water heating, which "next to heating or cooling ... is typically the largest energy user in the home." Discusses types of water heaters (storage, demand, heat pump, indirect, and solar), selection, efficiency, cost comparison, and upgrading your current water heater. From the online version of the Consumer Guide to Home Energy Savings published by the American Council for an Energy-Efficient Economy. http://www.aceee.org/consumerguide/waterheating.htm Topics: Consumer Research & Advocacy, Energy, Home & Housing Last updated Oct 14, 2007 |
|||
| Copyright © 2009, Librarians' Internet Index, LII. All rights reserved. Primary financial support for LII (Librarians' Internet Index) from the U.S. Institute of Museum and Library Services under the provisions of the Library Services and Technology Act, administered in California by the State Librarian. LII is also supported by the IPL Consortium, and hosted by The iSchool at Drexel, College of Information Science and Technology. Other sources include California Digital Library. |