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Consumer Complaints
 Websites presented in alphabetical order Aviation Consumer Protection Division 
 This organization receives formal complaints from consumers on issues relating to air travel and "provides guidance to the industry and members of the public." Includes complaint procedures, travel tips, selected news, and monthly consumer reports that discuss flight delays, mishandled baggage, oversales, and consumer complaints. Some information available in several languages and Braille. From the Office of Aviation Enforcement and Proceedings of the U.S. Department of Transportation (DOT). http://airconsumer.ost.dot.gov/ Topics: Consumer Research & Advocacy, Finance, Transportation Last updated Jun 2, 2006 BBB: Better Business Bureau
Updated several times a month, their alerts section warns about fraudulent business scams. In addition, there is a national database of business reports that include complaints on companies, a searchable directory of BBBs in the U.S. and Canada (with links when available), the BBB Code of Advertising, the Standards for Charitable Solicitations, a link to their charities database, and full text of many booklets. http://www.bbb.org/ Topics: College and University Education, Consumer Research & Advocacy, Finance Last updated Nov 14, 2002 Cars: Vehicle and Equipment Information
Information on automobile safety, testing results, regulations and standards, and research and development. Of particular interest are searchable databases on recalls, technical service bulletins, consumer complaints, and compliance investigations. From the National Highway Traffic Safety Administration. http://www.nhtsa.dot.gov/cars/ Topics: Automobiles, Consumer Research & Advocacy Last updated Sep 4, 2005 The Clark Howard Show
Website for the advice service and radio program. Find advice on such topics as travel, cars, student loans, landlords, telephone service, and more. Includes examples of how to write a letter of complaint. Clark Howard, "America's consumer champion," is a regular on CNN's DayBreak, and is based in Atlanta. http://clarkhoward.com/ Topics: Consumer Research & Advocacy, Finance Last updated Oct 29, 2007 Coalition for Airline Passengers Bill of Rights
This group that promotes legal rights for airplane passengers (with an emphasis on rules for airlines when flights are delayed or canceled) was "formed by hundreds of passengers who were stranded on several American Airlines planes for up to 9 hours at Austin International Airport, December 2006." Includes a list of rights, links to federal legislation introduced on this topic, a discussion forum, and a summary of general complaints about airlines. http://www.flyersrights.com/ Topics: Consumer Research & Advocacy, Transportation Last updated Nov 26, 2007 Consumer World
The most comprehensive directory of consumer products and information on the Web. Not annotated. Over 2000 resources: check an airfare, find an ATM machine, file a consumer complaint with a state agency, read hundreds of consumer booklets, find a low rate credit card or mortgage, look up the wholesale price of a car, locate a Better Business Bureau, find a toll-free number, contact a company's customer service department, comparison shop for bargains, check stock quotes or CD rates, or read a movie review. Created by Edgar Dworsky, noted consumer advocate. http://www.consumerworld.org/ Topics: Consumer Research & Advocacy, Finance Last updated Jun 15, 2003 Econsumer.gov
The public portion of this site "provides general information about consumer protection in all countries that belong to the ICPEN (International Consumer Protection Enforcement Network), contact information for consumer protection authorities in those countries, and an online complaint form. All information is available in English, French, German, and Spanish." Some information also available in Korean and Polish. From the U.S. Federal Trade Commission. http://www.econsumer.gov/ Topics: Business, Business, Consumer Research & Advocacy, Finance, International Trade, Internet Last updated Jun 14, 2006 FirstGov for Consumers
A directory of federal government websites providing consumer information. Topics include food, product safety, health, home, money, transportation, children, and technology. Also includes "Consumer Sentinel," an "investigative cybertool and complaint database." Searchable and browsable. http://www.consumer.gov/ Topics: Consumer Research & Advocacy Last updated Feb 15, 2005 FTC Consumer Complaint Form
Use this official form to submit a complaint to the Federal Trade Commission (FTC) Bureau of Consumer Protection about a particular company or organization, media violence, or unsolicited commercial e-mail (spam). Includes links to complaint forms for online transactions involving other countries and for the National Do Not Call Registry, and to the form for filing an identity theft report. https://www.ftccomplaintassistant.gov/ Topics: Consumer Research & Advocacy, Crime, Finance Last updated Jan 13, 2009 Internet Crime Complaint Center (IC3)
"The IC3 gives the victims of cyber crime a convenient and easy-to-use reporting mechanism that alerts authorities of suspected criminal or civil violations. For law enforcement and regulatory agencies at the federal, state, local and international level, IC3 provides a central referral mechanism for complaints involving Internet related crimes." A partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA). http://www.ic3.gov/ Topics: Consumer Research & Advocacy, Finance Last updated Jun 28, 2009 |
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