print email comment close How Americans Use Instant Messaging URL: http://www.pewinternet.org/Reports/2004/How-Americans-Use-Instant-Messaging.aspx Description: A report based on surveys conducted in 2004 by the Pew Internet & American Life Project. "Surveys reveal that more than four in ten online Americans instant message (IM). ... About 11 million of them IM at work and they are becoming fond of its capacity to encourage productivity and interoffice cooperation." Includes charts and a copy of the questionnaire. Publisher: Pew Internet & American Life Project Library of Congress Subject Headings: Instant messaging Internet -- Social aspects -- United States LII Database Information: Record 13430 created by Karen Schneider on 09/23/2004 Last modification on 10/06/2009 Published: 09/23/2004   Funding agency: California State Library LII Item ID: http://lii.org/cs/lii/view/item/13430