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How Americans Use Instant Messaging
A report based on surveys conducted in 2004 by the Pew Internet & American Life Project. "Surveys reveal that more than four in ten online Americans instant message (IM). ... About 11 million of them IM at work and they are becoming fond of its capacity to encourage productivity and interoffice cooperation." Includes charts and a copy of the questionnaire.
http://www.pewinternet.org/Reports/2004/How-Americans-Use-Instant-Messaging.aspx
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