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Library Terms That Users Understand
The goal of this site is to "help library web developers decide how to label key resources and services in such a way that most users can understand them well enough to make productive choices." Includes links to usability studies, suggested best practices, and a list of related resources, some paper-based and some on the Web. From John Kupersmith, a librarian at the University of California, Berkeley.
http://www.jkup.net/terms.html
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