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Frequently Asked Questions About Instant Messaging
Questions and answers from the U.S. National Archives and Records Administration (NARA) about "Instant Messaging (IM)... an electronic messaging service that allows users. ... to exchange text messages with connected parties in real time." Topics include how IM differs from email, current best practices for capturing IM, and archiving of IM content created by government agency employees when the IM is a federal record.
http://www.archives.gov/records-mgmt/initiatives/im-faq.html
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