Send a comment on this item to LII: Send a comment on this item to LII staff, who on weekdays will usually reply within 24 hours. How Americans Use Instant Messaging A report based on surveys conducted in 2004 by the Pew Internet & American Life Project. "Surveys reveal that more than four in ten online Americans instant message (IM). ... About 11 million of them IM at work and they are becoming fond of its capacity to encourage productivity and interoffice cooperation." Includes charts and a copy of the questionnaire. http://www.pewinternet.org/Reports/2004/How-Americans-Use-Instant-Messaging.aspx Asterisk * indicates required field. Your Name Your Email Address * We will not sell or provide your email address to anyone else. Comment * Enter the verification code as it is shown in the box below. This helps prevent automated submissions. *